Outreach Voice calling issues

Incident Report for Outreach

Resolved

This incident has been resolved.

Posted Sep 30, 2021 - 12:17 PDT

Update

We are continuing to monitor for any further issues.

Posted Sep 30, 2021 - 12:01 PDT

Update

We are continuing to monitor for any further issues.

Posted Sep 29, 2021 - 22:33 PDT

Update

We are continuing to monitor for any further issues.

Posted Sep 29, 2021 - 20:01 PDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Sep 29, 2021 - 17:38 PDT

Update

We are continuing to investigate this issue.

Posted Sep 29, 2021 - 16:37 PDT

Update

Our engineers are still investigating the issue.

Posted Sep 29, 2021 - 15:12 PDT

Update

We are continuing to investigate this issue.

Posted Sep 29, 2021 - 14:39 PDT

Investigating

Some Outreach users may be experiencing issues related to initiating calls from Outreach. Engineering is currently investigating the issue.

Posted Sep 29, 2021 - 14:39 PDT

This incident affected: App2c (Outreach Voice), App2b (Outreach Voice), App1a (Outreach Voice), App2a (Outreach Voice), App1e (Outreach Voice), App1f (Outreach Voice), App1b (Outreach Voice), App1c (Outreach Voice), and App1d (Outreach Voice).