Long waiting times when a new document is uploaded on signrequest.com

Incident Report for SignRequest

Resolved

This incident has been resolved

Posted Feb 10, 2022 - 11:32 CET

Update

We have tracked down another potential issue to the performance of the application. We mitigated that issue and we are now monitoring the results.

Posted Feb 08, 2022 - 12:29 CET

Monitoring

We are having performance issues: converting documents and other similar actions take a longer time than usual at peak times.

We increased server capacity and we are monitoring the situation to see the effects on processing times.

Posted Feb 04, 2022 - 17:45 CET

Investigating

We are currently investigating this issue

Posted Feb 04, 2022 - 12:50 CET

This incident affected: Web app.