Support Cases Unavailable
Incident Report for Servers Australia
Resolved
The upstream vendor has now formally confirmed this has been resolved.
Posted May 12, 2021 - 16:20 AEST
Monitoring
The upstream vendor has now been able to restore our connectivity to the platform we utilise for support cases, and access for clients through the MySAU portal should now be restored.

We will keep this in a monitoring state for another day as we await further information from the vendor on the root cause.
Posted May 12, 2021 - 11:39 AEST
Update
We are continuing to await further information from the upstream provider. No ETA is currently available on when they intend to finalise the restoration of impacted services relating to the cases system.

We greatly appreciate your patience during this time. For urgent & immediate support, please contact our team via phone and we will assist you as best as possible.
Posted May 12, 2021 - 10:47 AEST
Investigating
Servers Australia is aware of an upstream provider issue affecting customers access to support cases through the MySAU portal. All customers may be unable to view or reply to any cases with the MySAU Portal. This will also impact access to past or historical cases.

If you require urgent & immediate support, please call our support team on 1300 788 862 and we'll assist you while we await further information from the provider.
Posted May 12, 2021 - 08:45 AEST
This incident affected: Service Desk (MySAU Customer Portal).