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PingOne AU/APAC Region Connectivity Issues
Incident
Report for Ping Identity
Resolved
This incident has been resolved.
Monitoring
Our cloud partner has resolved their connectivity issue and we have not seen any synthetic failures since 18:37 UTC.
Update
Our cloud infrastructure provider has identified the issue as being with the ISP responsible for international data transmission, they are working to move this traffic to another provider. Use of the .COM.AU or .ASIA services from within their host country (Australia) should be unaffected. We're continuing to monitor and work on maintaining stability.
Update
Our cloud infrastructure provider has identified the issue as being with the ISP responsible for international data transmission. Use of the .AU.COM or .ASIA services from within their host country (Australia) should be unaffected.
We're continuing to monitor and work on maintaining stability.
We're continuing to monitor and work on maintaining stability.
Identified
Ping's cloud infrastructure provider in Asia Pacific is currently experiencing connectivity issues. Our customers on .AU.COM and .ASIA services may be impacted intermittently. We are working to stabilise the platform. Customers are advised to retry on failure.
This incident affected: PingOne for Enterprise - Australia (.com.au services) (Directory API, Directory Login, Office365 Service, PingOne Dock, SCIM Provisioning), PingID - Australia (.com.au services) (PingID Authenticator, PingID SDK Server, PingID Server), and PingOne and PingOne Services - Australia (.asia services) (User Login, User Login API, Admin Login, PingOne MFA API, PingOne MFA, PingOne Protect, PingOne Verify, Subscriptions (Webhooks)).