Errors loading conversations in the Inbox

Incident Report for Intercom

Resolved

Between 15-02-2021 1154 UTC and 15-02-2021 1438 UTC, customers may have experienced issues with loading conversations in the Inbox. This issue has now been resolved, and conversations are loading correctly.

Posted Feb 15, 2021 - 14:59 UTC

Monitoring

We have identified the cause of this error and applied a fix. We are currently monitoring for full resolution.

Posted Feb 15, 2021 - 14:45 UTC

Investigating

We are currently investigating an issue with loading conversations in the Inbox product - customers may see a message stating "There was a problem loading this conversation" at this time.

Posted Feb 15, 2021 - 14:10 UTC

This incident affected: Intercom Web Application.