Personas Realtime Compute Delays

Incident Report for Segment

Resolved

This incident has been resolved.

Posted May 11, 2021 - 01:15 PDT

Identified

We've identified the cause of the realtime delays and are working on a fix. We estimate to be back to realtime in 2 hours. As part of deploying some bug fixes to the realtime compute engine we ran into an unexpected situation where large strings in certain computed traits were causing the cluster to crash.

Posted May 10, 2021 - 21:39 PDT

Investigating

We are currently experiencing delays of an hour for realtime Personas computed traits and audiences created before February 24th.

Posted May 10, 2021 - 21:15 PDT

This incident affected: Engage (Engage (US)).