TrekkPay payment gateway outage

Incident Report for TrekkSoft

Resolved

The incident has been resolved and TrekkPay payment gateway is fully functional again.

We are continuing to investigate what exactly caused this issue and will provide postmortem once the investigation is finished.

We apologize for any inconveniences this might have caused you.

Posted Oct 19, 2021 - 15:22 CEST

Monitoring

Our developers identified the root cause of the issue and already provided a fix for it.

TrekkPay payment gateway is fully functional again allowing payments and refunds to be processed.

Our developers are continuing to monitor the issue closely to ensure there are no further performance issues.

Posted Oct 19, 2021 - 12:17 CEST

Investigating

We are currently experiencing an issue in TrekkPay payment gateway which is preventing some operations related to payments and refunds.

Our developers are already investigating on finding the root cause of the issue.

We will keep you updated and apologize for the inconvenience caused.

Posted Oct 19, 2021 - 11:34 CEST

This incident affected: Payyo.