RRPproxy unreachable due to network issues
Incident Report for CentralNic Reseller
Postmortem

Statement for short RRPproxy outage on July 7th between 08:35 and 09:10 UTC

Issue Summary

During our regular maintenance on RRPproxy's LIVE system, we noticed high database load. As a result, all queries experienced a higher response time, slowing down all commands. The following were directly affected by this; API, the Web Interface and login for issuing commands wasn't possible for a short time.

All domains continued to resolve without interruption.

Timeline and Detailed Description of Impact

2022-07-07 08:35 +0000

Maintenance work started.

2022-07-07 08:47 +0000

RRPproxy slowly becoming unavailable, connections were not working reliable.
High database load noticed.

2022-07-07 09:10 +0000

Issue resolved, load decreased and RRPproxy became fully available again.

Remediation

The cause for the high database load has been identified quickly and resolved. RRPproxy returned to normal operations, re-instating full operability.

No Impact on Data Security

The data integrity remained fully, at no point in time any data has been compromised.

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As always, we remain dedicated to your success and hope this background information supports your understanding for all that transpired. If you have any questions or would like to connect with our team, please always contact us at support@rrpproxy.net

Your RRPproxy Team ❤️

Posted Jul 08, 2022 - 16:43 UTC

Resolved
The underlying issue has been resolved.
RRPproxy is back to normal operations, APIs and Web Interface fully reachable again.
Please excuse any inconvenience caused.
Posted Jul 07, 2022 - 09:45 UTC
Update
RRPproxy APIs and Web Interface reachable again.
We continue to monitor the situation.
Posted Jul 07, 2022 - 09:38 UTC
Monitoring
Reachability is coming back to normal operations.
RRPproxy APIs and Web Interface are becoming available again.
We're closely monitoring the issue and will provider further updates.
Posted Jul 07, 2022 - 09:19 UTC
Investigating
Unfortunately at the moment RRPproxy is unreachable due to network issues.
Our APIs and Web Interface are currently not reachable.
Posted Jul 07, 2022 - 09:10 UTC
This incident affected: XRRP API, EPP API, SOAP API, XMLRPC API, HTTPS API, and Web Interface.