SMS MFA to Optus mobiles failing

Incident Report for Studentnet

Resolved

This incident has been resolved.

Posted Aug 23, 2022 - 09:08 AEST

Monitoring

Issue reported as being with Optus mobile phones requiring a fix at Optus end. Fix appears to have been applied.

Posted Aug 23, 2022 - 06:50 AEST

Identified

Still receiving reports of problems.

Posted Aug 22, 2022 - 12:06 AEST

Monitoring

Issue has been identified as a problem with Vodafone. Our sms carrier has advised has been rectified. We will monitor until we are confidant that texts are once again working successfully.

Posted Aug 22, 2022 - 11:48 AEST

Investigating

Investigating about 1 in 5 outbound SMS messages primarily to Optus mobiles are failing to be delivered.

Posted Aug 22, 2022 - 09:00 AEST

This incident affected: Identity Management (Cloudwork AuthentID SMS-MFA/Password Reset).