Delivery Issue - Mexico
Incident Report for Sinch
Resolved
Dear Clients

We are writing to inform you that the traffic towards Mexico has normalized.

Incident Start Time: 2020-12-02 22:08 UTC
Incident End Time: 2020-12-03 06:00 UTC

If you have any further questions or concerns please do not hesitate to reach out to support@sinch.com
Posted Dec 03, 2020 - 08:13 UTC
Investigating
Dear Clients

We are writing to inform you that we are currently observing delivery issues towards Mexico. We are working with the operator to solve this issue.

Incident Start Time: 2020-12-02 22:08 UTC

Impact: Clients may observe delayed or failed MTs/DRs towards Mexico

We appreciate your patience and if you have any further questions or concerns please do not hesitate to reach out to support@sinch.com
Posted Dec 03, 2020 - 00:52 UTC
This incident affected: Connectivity by region (SMS - Latin America).