For more information about our Incident Response and Communications please read this support article.

We also maintain a list of Known Product Issues separate from this site here.

Community and Support Site Issue
Incident Report for Box
Resolved
Our Community and Support Site is operating as expected. We are considering this issue resolved at this time.
Posted Feb 08, 2021 - 11:06 PST
Monitoring
We are currently seeing improvements to performance with our Community and Support Site. We will continue monitoring resolution with a third-party vendor and will update here as soon as resolution is confirmed.
Posted Feb 08, 2021 - 08:47 PST
Investigating
Our Community and Support Site at https://support.box.com is currently experiencing issues resulting in the degradation of our support channel workflows and ability to post updates in our Community Forums. We are monitoring resolution with a third-party vendor and will update here as soon as resolution is confirmed. We apologize for any inconvenience.
Posted Feb 08, 2021 - 07:24 PST
This incident affected: Box Community and Support Website (community.box.com) (Case Submission Workflow, Community Forums).