Zipwhip Operations is now considering this issue fully Resolved. This involved direct Escalation to the Carrier.
During this incident customers may have experienced long delays with messages to T-Mobile destinations. Message delivery is real time.
Thank you for your patience during Resolution. We appreciate your business.
Posted Dec 03, 2020 - 15:43 PST
Monitoring
Zipwhip Operations has Resolved the Outbound Message Latency to T-Mobile. This involved direct Escalation to the Carrier
During this incident customers may have experienced long delays with messages to T-Mobile destinations. Message delivery is back to real time.
Thank you for your patience while we monitor the Resolution.
Posted Dec 03, 2020 - 14:58 PST
Update
Zipwhip Operations is continuing to investigate Outbound Message Latency to T-Mobile. We are actively engaged with the Carrier for troubleshooting.
Customers may experience long delays with messages to T-Mobile destinations.
Thank you for your patience while we work on a Resolution.
Posted Dec 03, 2020 - 09:37 PST
Investigating
Zipwhip Operations is currently investigating a potential issue with TMO outbound message latency. Our engineers are currently investigating and we will provide updates as we have more information on the scope of the issue.