We processed most of the backlog that was gathered during the day, we are expecting the queue to be fully processed soon. You may still be experiencing issues uploading and downloading on our platform and uploads on Portals.
Posted Apr 05, 2022 - 19:21 UTC
Identified
We're processing a backlog on our database related to this incident which means newly uploaded transfers will take more time to be available for download, this will also cause a delay in receiving our emails. On Portals, uploads are broken which we're also investigating.
Posted Apr 05, 2022 - 14:41 UTC
Update
We are continuing to investigate this issue, no root cause has been identified so far. You may still be experiencing issues uploading and downloading on our platform. You may also experience delays in receiving our emails and be experiencing degraded performance on our other products related to this incident.
Posted Apr 05, 2022 - 13:11 UTC
Update
We are continuing to investigate this issue affecting performance on wetransfer.com. The platform is still experiencing degraded performance which may affect the ability to upload and download files on our platform. You may also experience delays in receiving our emails to confirm your transfer has been uploaded/downloaded or to verify your transfer/account.
Posted Apr 05, 2022 - 11:33 UTC
Update
We are currently investigating an issue affecting performance on wetransfer.com. The platform may be loading slowly and this may affect your ability to upload and download your files.
Posted Apr 05, 2022 - 10:59 UTC
Update
We are currently investigating an issue affecting performance on wetransfer.com. The platform may be loading slowly and this may affect your ability to upload and download your files.
Posted Apr 05, 2022 - 10:50 UTC
Investigating
We are currently investigating an issue affecting performance on wetransfer.com. The platform may be loading slowly and this may affect your ability to download your files.
Posted Apr 05, 2022 - 10:48 UTC
This incident affected: WeTransfer (Website, Downloads, Uploads, Email, Portals, Transfer Mobile).