Email Gateway Defense updates user login experience
Incident
Report for Barracuda Networks
Resolved
The short-term solution for this issue has been implemented. The team is currently planning a more long-term solution and will share details when available.
Update
Temporary Passcode Authentication is now available to all customers. A detailed description can be seen here: https://esstimeline.barracudanetworks.com/publications/temporary-passcode-authentication. Also on campus: https://campus.barracuda.com/product/emailgatewaydefense/doc/98227966/temporary-passcode-authentication/. Demo video of how enable/use this feature: https://share.vidyard.com/watch/G1GvuwKtM6nE6iG3kt5zMf.
Update
The team has begun a slow roll-out of Temporary Passcode Authentication to allow users an alternate method to accessing their accounts. Administrators may be seeing this new setting to enable this solution now. All customers will see this new feature by end of day tomorrow, April 25, 2023. A detailed description of this update can be seen here: https://esstimeline.barracudanetworks.com/publications/temporary-passcode-authentication. Or on campus: https://campus.barracuda.com/product/emailgatewaydefense/doc/98227966/temporary-passcode-authentication/. Here's also a demo video of how enable this feature: https://share.vidyard.com/watch/G1GvuwKtM6nE6iG3kt5zMf.
Update
We are continuing to monitor for any further issues.
Update
The team has implemented and is currently testing a solution that will allow users to authenticate into shared mailbox and distribution list accounts. We plan to release this new authentication method to users early next week. A detailed description of this update can be seen here: https://esstimeline.barracudanetworks.com/publications/temporary-passcode-authentication
Update
The team has resolved the log-in flow issue for end users to access their quarantine digest emails. We are actively working on a solution to allow access to quarantine emails in shared mailboxes and distribution lists. We will share details as and when available.
Update
We are continuing to monitor for any further issues.
Update
The EGD team has published a fix for the quarantine email digest links that were showing error messages for "Invalid Link" or "Invalid Hash." All newly created digests sent after 7:48PM EDT on April 5th will take customers through login flows correctly.
Update
We are continuing to monitor for any further issues.
Monitoring
Barracuda Email Gateway Defense (EGD) is being enhanced for the end-user login experience. This impacts end users accessing quarantined emails from their quarantine digest notifications directly. All EGD users are now required to authenticate using their credentials such as their email address and password to access quarantined emails within their account.
For more information, please see here: https://esstimeline.barracudanetworks.com/publications/email-gateway-defenses-update-to-end-user-authentication
For more information, please see here: https://esstimeline.barracudanetworks.com/publications/email-gateway-defenses-update-to-end-user-authentication
This incident affected: Email Gateway Defense (User Interface).