Piano Publisher dashboard failing to show user details (affected Asia-Pacific region only)

Incident Report for Piano Software

Resolved

The issue is resolved at 15:52 UTC.

Posted Aug 17, 2022 - 16:11 UTC

Update

This issue only affects clients using GMO payment gateway.

Posted Aug 17, 2022 - 11:59 UTC

Identified

The issue has been identified.

Posted Aug 17, 2022 - 07:11 UTC

Investigating

We are currently investigating this issue.

Posted Aug 17, 2022 - 02:24 UTC

This incident affected: Dashboards, Interfaces and Platform (Publisher Dashboard - Asia - https://dashboard-ap.piano.io).