On January 23, 2023, at approximately 01:01 UTC, we identified an issue with a backend component affecting workspaces in Japan and Australia. As a result, some customers in those regions were unable to load their workspaces.
Our findings identified that this issue was caused by a release made to the backend component. We identified the cause as a missing configuration route. We immediately implemented a fix to the issue, and service was restored at 01:59 UTC.
To avoid a reoccurrence of this issue, we are making improvements to our pre-release testing procedures and are reducing the dependency of workspaces to the backend component.
We deeply apologize for the impact this had on your business operations. We understand the disruption these issues can cause to your business and users, and we are continuously strengthening our systems and procedures to avoid similar issues from
happening again in the future.
If you have any further questions or concerns, please contact Anaplan Support. Thank you for your patience during this situation and thank you for being an Anaplan customer.