Platform Alerts
Incident Report for Anaplan
Postmortem

On January 23, 2023, at approximately 01:01 UTC, we identified an issue with a backend component affecting workspaces in Japan and Australia. As a result, some customers in those regions were unable to load their workspaces.

Our findings identified that this issue was caused by a release made to the backend component. We identified the cause as a missing configuration route. We immediately implemented a fix to the issue, and service was restored at 01:59 UTC.

To avoid a reoccurrence of this issue, we are making improvements to our pre-release testing procedures and are reducing the dependency of workspaces to the backend component.

We deeply apologize for the impact this had on your business operations. We understand the disruption these issues can cause to your business and users, and we are continuously strengthening our systems and procedures to avoid similar issues from
happening again in the future.

If you have any further questions or concerns, please contact Anaplan Support. Thank you for your patience during this situation and thank you for being an Anaplan customer.

Posted Jan 26, 2023 - 21:06 UTC

Resolved
We have confirmed with customers that the Anaplan platform is now accessible. We apologize for any inconvenience that this issue may have caused. We appreciate your patience while we document a comprehensive root cause analysis. If you have any further questions, concerns, or continue to receive an error, please don't hesitate to contact us at support@anaplan.com.
Posted Jan 23, 2023 - 02:57 UTC
Monitoring
Service has now been restored; you should now be able to resume normal activities. Our engineers will continue to monitor the platform to ensure no additional issues arise. If you have any questions, concerns, or continue to experience issues, please do not hesitate to contact Anaplan Support.

We will provide a final update to you when we consider this situation fully resolved.
Posted Jan 23, 2023 - 01:59 UTC
Update
Thank you for your patience as we continue to investigate this issue.
We will continue to provide updates to you as we work to resolve this issue as quickly as possible.
If you have any questions or concerns, please do not hesitate to contact us at Anaplan Support.
Posted Jan 23, 2023 - 01:36 UTC
Investigating
We are currently experiencing issues impacting customers in the Japan and Australia region, where they're unable to access their models.
Our engineering team is working to identify the root cause and implement a solution.
We will continue to provide updates to you as we work to resolve this issue as quickly as possible.
Posted Jan 23, 2023 - 01:01 UTC