Smartsheet Status
This page provides status information for Smartsheet features and functionality. Check back here to view our most up-to-the-minute information on service availability, or click the button above to be notified of interruptions to each individual service. If you are experiencing an issue not listed here try troubleshooting connection issues.
Investigating Customer Support Portal Issues
Incident
Report for Smartsheet
Resolved
This incident has been resolved.
Monitoring
We received some customer reports of issues using the Customer Support Portal. This issue is related to a third party service and has no impact on the core Smartsheet Platform. The third party service has implemented a fix and we are monitoring to ensure continued stability of this feature.
Identified
We received some customer reports of issues using the Customer Support Portal. This issue is related to a third party service and has no impact on the core Smartsheet Platform. The third party service has identified the issue and taken action to resolve. The service appears to be recovering and we will continue to monitor. In the meantime, customers can submit cases via https://help.smartsheet.com/contact/smartsheetapp. We will provide an update in 60 minutes.
Update
We are continuing to investigate some customer reports of issues using the Customer Support Portal. This issue is related to a third party service and has no impact on the core Smartsheet platform. Customers can submit cases via https://help.smartsheet.com/contact/smartsheetapp in the meantime. We will provide an update in 60 minutes.
Investigating
We are currently investigating some customer reports of issues using the Customer Support Portal. This issue is related to a third party service and has no impact on the core Smartsheet platform. Customers can submit cases via https://help.smartsheet.com/contact/smartsheetapp in the meantime. We will provide an update in 60 minutes.
This incident affected: Help and Community (Customer Support Portal).