KMS and API slow performance
Incident Report for Kaltura
Resolved
What was the Impact: Users were experiencing slow responses with KMS and API services.

Current Status: The issue with KMS and API services' slow responses is resolved.

What to Expect Next: We have completed monitoring after the normal performance was restored earlier at 8:36 am UTC.
Posted Mar 18, 2021 - 09:37 UTC
Monitoring
What was the Impact: Users were experiencing slow responses with KMS and API services.

Current Status: Our team has mitigated the issue. Kaltura MediaSpace and API should be operating as expected by now.

What to Expect Next: We are closely monitoring the performance of our services and expect to close this incident in the next hour.
Posted Mar 18, 2021 - 08:36 UTC
Identified
What is the Impact:  Users might be experiencing the KMS and API slowness.

Current Status: Our team has identified and isolated the issue. We are actively working toward a resolution.

What to Expect Next: The next update will be shared in the next 30 minutes.
Posted Mar 18, 2021 - 08:17 UTC
Investigating
We are currently investigating an issue with the KMS and API slowness. The next update will be shared within 30 minutes.
Posted Mar 18, 2021 - 07:44 UTC
This incident affected: Kaltura API and Kaltura MediaSpace.
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