Workflow is correctly processing users with nested objects. Thank you for your patience as we worked on this. If you have questions, please reach out to support@iterable.com.
Posted Apr 13, 2021 - 20:54 PDT
Monitoring
A fix has been implemented and we are monitoring the results.
Posted Apr 13, 2021 - 18:40 PDT
Update
We are continuing work on deploying a fix and should have a resolution soon. Next update at 8 pm PST
Posted Apr 13, 2021 - 18:15 PDT
Identified
Our engineers have identified the underlying cause and are working on a fix. Next update at 6 pm PST
Posted Apr 13, 2021 - 16:55 PDT
Update
Our engineering team is still investigating the incorrect workflow filtering for customers that are using fields of type “nested” in their workflow filter nodes. Next update 4:30pm PDT.
Posted Apr 13, 2021 - 14:32 PDT
Investigating
Engineering is currently investigating incorrect workflow processing for a subset of users involving nested objects. Next update at 2 pm PDT