Some phone numbers are currently not working

Incident Report for Dixa

Resolved

This incident has been resolved.

Please reach out to friends@dixa.com if you still experience issues.

Posted May 27, 2021 - 11:47 CEST

Monitoring

A fix has been implemented and we're monitoring results.

For admins, phone numbers should be visible again in your account under Settings -> Phone. If this is not the case, please reach out to support.

Posted May 27, 2021 - 11:16 CEST

Identified

The issue has been identified and we are restoring service.

Next update at 11:30 CEST

Posted May 27, 2021 - 11:05 CEST

Update

We are continuing to investigate this issue.

Posted May 27, 2021 - 10:52 CEST

Investigating

We are experiencing some difficulties with inbound telephony for some phone numbers. We are investigating the matter.

Next update at 11:20 CEST

Posted May 27, 2021 - 10:50 CEST

This incident affected: Telephony & SMS (Inbound, Outbound).