Rogers has communicated that the vast majority of their customers have had their service restored as of 4 a.m. PT (7 a.m. ET) today. We have also received confirmation from Interac that they have now restored service to all FIs on the eTransfer Service as well. See below for their statement:
Subject: RESOLVED - Incident Notification – e-Transfer DEGRADED SERVICE NOTIFICATION
Interac e-Transfer is now fully restored and transactions are flowing as expected. Interac continues to work closely with the FIs if they require any additional validation and clean up activity.
Incident Reported Time: Friday, July 08 @ 04:45 ET Incident Start Time: Friday, July 08 @ 04:45 ET Incident End Time: Saturday, July 09 @ 05:24 ET
We would also like to confirm that the issues experienced yesterday from Interac and Rogers did not impact our processing of settlement files and reports, and they will be available on expected timelines.
Central 1 teams will continue to monitor throughout the weekend to ensure all of our systems remain accessible and operational. If you need any support from us throughout the weekend as systems have recovered, please contact the Support team at our standard contact of 888.889.7878 - Option 1 (Payments) or Option #2 for Digital Support.
We will share a further status update on Monday Morning as we resume Wire processing. and receive further updates on the processing of CRA Bill Payments. Those updates will be available on the below referenced links:
We have identified a subset of transactions are being completed successfully for Central 1 clients. The connectivity that we have in place between Central 1 and Interac is not disrupted and therefore e-Transfers that are being exchanged between Central 1 customers are processing successfully. If one of your customers is sending an e-Transfer outside the Central 1 ecosystem, and that FI is using a Rogers MPLS connection to connect to Interac then Interac will queue the transaction, and it will be deposited to the receiving FI as the Rogers/Interac systems recover.
As Rogers systems recover and external e-Transfers resume we will share a further update.
Posted Jul 08, 2022 - 09:20 PDT
Update
Good morning.
I wanted to take a moment to add clarity on Service impacts. At present, only eTransfer and Wires services are affected from the Rogers network outage, as those vendors (Interac and Expertus) are reliant on Rogers network services.
If we identify any further service impacts, we will send out an additional, separate communications stream to highlight. Note, if you are not, you can follow the specific outage communications per the below:
if you have any further questions, please let us know.
Posted Jul 08, 2022 - 07:16 PDT
Update
We are continuing to monitor for any further issues.
Posted Jul 08, 2022 - 06:06 PDT
Monitoring
Good Morning,
We are aware of a nationwide Rogers Wireless Network outage that is affecting many Rogers customers at this time. Please be aware that our Support line is working, and we are able to receive calls at this time, however we are at reduced capacity as we have some staff that cannot access the internet from their location.
If you need urgent support, please contact us via phone at 888.889.7878 per routine process. if your matter is not critical, we ask that you communicate to us via email at this time to the appropriate support address (listed below) and we will engage in priority sequence.
We will share updates throughout the day as we have them.