CxEngage Call Delivery Degraded
Incident Report for CxEngage
Resolved
This incident has been resolved.
Posted Dec 10, 2021 - 23:04 UTC
Monitoring
A fix has been implemented and we are monitoring the results.
Posted Dec 10, 2021 - 21:08 UTC
Identified
Lifesize Engineers have identified latency and error responses with one of our Telco Vendors. We're working closely with the vendor to correct the issue. At this time, the issue is intermittently impacting call delivery.
Posted Dec 10, 2021 - 21:03 UTC
Investigating
We are currently investigating this issue.
Posted Dec 10, 2021 - 20:51 UTC
This incident affected: CxEngage - North America Region (Voice Services) and CxEngage - Europe Region (Voice Services).