At 08:23 AEST Squiz Monitoring systems detected intermittent issues with an upstream network provider. The third-party vendor identified the issue and have successfully implemented a fix at 10:15 AEST. Our support teams have performed further checks to ensure that full service is restored for all impacted systems.
Squiz will provide a Post Incident Report for our clients once the vendor has concluded their investigations. If you would like a copy of the PIR for this incident please contact Squiz Customer Care.
Posted May 04, 2021 - 10:28 AEST
Update
At 08:23 AEST Squiz Monitoring systems detected intermittent issues with an upstream network provider. The third-party vendor has identified the issue and is currently implementing a fix.
ETR for resolution of the third-party vendor issue is unknown.
As a result of this issue, some users may experience intermittent timeouts or long load times when connecting to Squiz applications. We will provide a further update in 30 minutes or if the vendor provides us a further update.
We will post updates as soon as they become available to StatusPage. If you have any questions, please contact Squiz Support.
Posted May 04, 2021 - 10:02 AEST
Update
At 08:23 AEST Squiz Monitoring systems detected intermittent issues with an upstream network provider. Our teams continue to investigate along with our third-party provider.
In parallel, our teams are engaged to run internal checks on Squiz-managed systems. At this time root cause and ETR is unknown. As a result of this issue, some users may experience intermittent timeouts or long load times when connecting to Squiz applications. We will provide a further update in 20 minutes.
We will post updates as soon as they become available to StatusPage. If you have any questions, please contact Squiz Support.
Posted May 04, 2021 - 09:40 AEST
Update
Squiz Monitoring systems have detected possible intermittent issues with an upstream network provider. Some users may experience intermittent timeouts or long load times when connecting to Squiz applications.
Our teams continue to investigate along with our third-party provider, at this time root cause and ETR is unknown. We will provide a further update in 15 minutes.
We will post updates as soon as they become available to StatusPage. If you have any questions, please contact Squiz Support.
Posted May 04, 2021 - 09:18 AEST
Update
Squiz Monitoring systems have detected possible issues with international network transit. Users may experience intermittent timeouts when connecting to Squiz applications from outside of Australia.
At this time Australian users are unaffected. Our teams continue to investigate, at this time root cause and ETR is unknown. We will provide a further update in 15 minutes.
We will post updates as soon as they become available to StatusPage. If you have any questions, please contact Squiz Support.
Posted May 04, 2021 - 08:55 AEST
Identified
Our Monitoring systems have detected possible issues with international network transit. This may cause some site slowness for international visitors. Australian users are unaffected at this time.
Our teams are investigating, at this time root cause and ETR is unknown. We will provide a further update in 15 minutes.
We will post updates as soon as they become available to StatusPage. If you have any questions, please contact Squiz Support.
Posted May 04, 2021 - 08:43 AEST
This incident affected: Squiz Cloud Hosted Instances.