We are confident that our solution has resolved this incident. This will conclude the updates to the status page regarding this outage however a formal Incident Report will be posted here with the next 5 business days.
We greatly apologise for this disruption.
Posted Nov 02, 2021 - 16:00 UTC
Update
We have now implemented a solution and are currently monitoring for completeness.
The updates will continue to be every 30 minutes until service is fully restored and the incident has been considered resolved.
We would like to apologise for any inconvenience this has caused.
Posted Nov 02, 2021 - 15:08 UTC
Update
We are continuing to monitor for any further issues.
Posted Nov 02, 2021 - 14:24 UTC
Update
Our development teams are continuing to investigate a fix to resolve this incident. They are working on this as a high priority. Please accept our apologies for any inconvenience this may be causing you. The next update will be in 30 minutes.
Posted Nov 02, 2021 - 14:22 UTC
Monitoring
All affected customers are now able to login to their respective portals. We are aware that some customers are experiencing latency issues when navigating around the system. Our teams are continuing to investigate what is causing the latency. Updates will now be provided every 60 minutes.
Posted Nov 02, 2021 - 13:20 UTC
Update
The Development Teams have found a fix and are currently running tests to confirm that this will resolve the incident. Once testing has been completed it will be deployed to all affected customers. Please accept our apologies for any inconvenience this is causing
Posted Nov 02, 2021 - 12:43 UTC
Update
We have been able to identify the cause of this incident and are currently working towards finding an appropriate resolution. We will continue to provide updates here every 30 minutes or less until full service has been restored.
Again we deeply apologise for this disruption.
Posted Nov 02, 2021 - 12:06 UTC
Update
Our development teams are continuing to investigate a fix to resolve this incident. They are working on this as a high priority. Please accept our apologies for any inconvenience this may be causing you. The next update will be in 30 minutes.
Posted Nov 02, 2021 - 11:33 UTC
Identified
Our development team believe that they have identified the problem that is causing this issue and are working towards providing a resolution as soon as possible.
Our next meaningful update will be provided within the next thirty minutes or less.
Posted Nov 02, 2021 - 10:59 UTC
Update
Our Development Teams are continuing to investigate and are trying to ascertain the root cause.
This is being investigated as a High Priority Incident and the next update will be provided in the next 30 minutes.
Posted Nov 02, 2021 - 10:35 UTC
Update
Our Development Teams are continuing to investigate and are trying to ascertain the root cause.
This is being investigated as a High Priority Incident and the next update will be provided in the next 30 minutes.
Posted Nov 02, 2021 - 10:04 UTC
Investigating
We are aware of a critical incident that may be affecting some of our customers. This is incident is currently being investigated to determine the root cause of the issue. Status and updates will continue here every 30 minutes until the incident has been resolved.
We apologise for this disruption to your service.
Posted Nov 02, 2021 - 09:29 UTC
This incident affected: Hosted in EMEA (Recipes and Menus (StarChef)).