Unplanned maintenance triggered on one of the data store

Incident Report for CleverTap System

Resolved

This incident has been resolved and all our systems are working as expected.

Posted Jun 21, 2021 - 23:23 PDT

Monitoring

All our systems are back to normalcy. We are currently monitoring this for some time before closing the incident.

Posted Jun 21, 2021 - 23:07 PDT

Identified

We are currently experiencing a partial outage due to unplanned maintenance. A few customers will not be able to use the dashboard system currently. We are working on it.
The estimated ETA is 1 hour.

Posted Jun 21, 2021 - 22:07 PDT

This incident affected: Europe (API Ingestion, SDK Ingestion, SFTP Imports, Dashboard Reports, Campaign Delivery, Data Exports).