We are glad to inform you that the fix has been implemented and the incident resolved. We will run a problem investigation to understand what happened and how to prevent it from happening again.
The backlog of messages is being processed and should be resolved over the next hours.
Integrations are not affected, and no data will be lost.
Thanks for your understanding & sorry for any inconvenience this has caused.
REF: ZD446477 | TYP-3852
Posted Jan 09, 2021 - 00:07 CET
Monitoring
We continue working on resolving the delay in responses impacting our Results panel. As of now, we have identified the root cause for this incident and the results are slowly updating in the Results panel.
Accept our apologies for any inconvenience this is causing. We'll share another update as soon as it's available.
REF: ZD446477 | TYP-3852
Posted Jan 08, 2021 - 23:45 CET
Update
We continue working on resolving the slowness impacting our responses panel. As of now, we have identified the root cause for this incident. We are working with high priority on resolving the incident.
Impacted users may still see some delay when inspecting the response data but please note no data is being lost and as the backend processes the queue all the data will show properly.
Again, accept our apologies for any inconvenience this is causing. We'll share another update in 15-20 minutes or as soon as it's available.
REF: ZD446477 | TYP-TYP-3852
Posted Jan 08, 2021 - 22:53 CET
Identified
We continue monitoring the delay of responses impacting our platform. As of now, we have identified the root cause for this incident.
Typeform responses are delayed and they will show shortly.
Accept our apologies for any inconvenience this is causing. We'll share another update in 15-20 minutes or as soon as it's available.