Legacy custom domain settings

Incident Report for Carrot

Resolved

This incident has been resolved.

Posted Feb 16, 2023 - 11:04 PST

Update

We are continuing to investigate this issue.

Posted Jan 25, 2023 - 14:02 PST

Investigating

There's a small portion of sites launched before 2019 having trouble being reached by Verizon devices. If this is you, please double-check your site settings are up to date with a CNAME to “carrot.com” (and not to “oncarrot.com”)

https://help.carrot.com/tutorial/using-a-custom-domain-name/

Posted Jan 22, 2023 - 10:34 PST

This incident affected: Member Websites.