The incident is resolved and the remaining backlog of tasks has been cleared. Users may see some failed tasks between the hours of 8:30am-10am PDT, these tasks can be manually reprocessed.
Posted Jun 17, 2022 - 14:27 PDT
Update
Service is restored and all systems are operational. However, we are still working through the backlog of jobs that were affected during the outage between 9 and 10am PDT. We are working to resolve the issues with these affected jobs.
Posted Jun 17, 2022 - 10:07 PDT
Identified
The issue has been identified and a fix is being implemented - we expect resolution by 10:30am PDT. Users will continue to experience issues processing jobs and loading worksheets until then.
Posted Jun 17, 2022 - 09:36 PDT
Investigating
We are experiencing some infrastructural issues that will affect Jobs processing and worksheet loading for some customers. We are actively working to resolve it.