This incident has been resolved, but there are places where are our catalogs are still catching up.
Posted Jan 18, 2022 - 17:31 CST
Monitoring
Our V3/V4 Catalog systems had an issue which caused catalog updates to fall behind. (Other V3/V4 APIs are unaffected.) This currently is causing issues in other VitalSource applications.
- VitalSource Upload: After creating new books/materials in our system, it may take a few hours before you can upload your file. - VitalSource Manage: Newly created content may take a few hours before it can be found in search. - V3/V4 Catalogs: Some custom pricing and custom ISBNs may not be up to date in your catalog. - Booklist Manager: Newly added content may take a few hours before it can be made "Available." - Explore: Explore issue have been resolved.
Posted Jan 18, 2022 - 14:35 CST
Identified
Our V3/V4 Catalog systems had an issue which caused catalog updates to fall behind. (Other V3/V4 APIs are unaffected.) This also is causing issues issues in other VitalSource applications.
- VitalSource Upload: New learning materials may not be able to added via the Upload application. - VitalSource Manage: Newly created content may not be found via search. - V3/V4 Catalogs: Some content may not be updated in catalogs, including the addition of new material, and distribution and price changes on existing materials. - Booklist Manager: Booklist may be unable to move a request to “Available” until this issue is resolved. - Explore: New content may not have been added to Explore collections until this issue is resolved.
Posted Jan 18, 2022 - 12:45 CST
This incident affected: V3/V4 APIs, Manage Platform, and VitalSource Explore.