Sim management unavailable on Gen2 platform
Incident Report for Particle
Resolved
The MVNO has successfully restored operations and SIM management is functional.
If you are still experiencing issues, please reach out to the support team at support.particle.io.
Posted Mar 11, 2021 - 02:37 PST
Update
Our MVNO is still investigating and is currently not able provide an ETA to resolution.
Posted Mar 10, 2021 - 08:25 PST
Identified
Our MVNO partner has confirmed degraded service for the management platform. No ETA at the moment.
Posted Mar 10, 2021 - 03:03 PST
Investigating
Our MVNO partner is currently not processing SIM management requests. We are reaching out and investigating.
The Electron and E-Series 2G/3G SIM activations/deactivations are affected.
Posted Mar 10, 2021 - 02:22 PST
This incident affected: Telephony Providers (Electron 2G (G350), Electron 3G (U260/U270), or E Series 2G/3G (E310)) and Management Console.
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