US Platform 2: Performance degradation in AV, AI, New VM Dashboard and CAUI module (IM-6171)
Incident Report for Qualys, Inc.
Resolved
This incident has been resolved.
Posted May 11, 2021 - 19:49 PDT
Monitoring
Qualys Cloud Platform Operations has implemented a fix for the issue causing performance degradation in AI, AV, VM Dashboard, and CAUI module on Qualys US Platform 2 and we are monitoring the results. Some users may notice that VM and PC data is taking longer than expected time to be visible within AssetView, VM Dashboard, and Cloud Agent UI. Further updates will be shared as they become available.
Ticket Reference for this incident: IM-6171.
Posted May 11, 2021 - 16:35 PDT
Investigating
Qualys Cloud Platform Operations is currently investigating an issue causing performance degradation in AV, AI, New VM Dashboard and CAUI module on Qualys US Platform 2. Some users may notice that VM and PC data is taking longer than expected time to be visible within AssetView, Asset Inventory, New VM Dashboard, and Cloud Agent UI. Existing and dynamic tag evaluation may also get impacted due to this.

Ticket Reference for this Incident: IM-6171
Posted May 11, 2021 - 05:08 PDT
This incident affected: US Platform 2 (Global AssetView (GAV) /CyberSecurity Asset Management (CSAM), AssetView (AV), Cloud Agent (CA)).