Intermittent issues with control panel and storefront
Incident Report for BigCommerce
Resolved
This incident has been resolved. No additional issues have been observed since the fix was implemented at 9:20AM Central.
Posted Nov 24, 2020 - 12:52 CST
Monitoring
Our systems have successfully processed the backlog for our Amazon integration and engineers will continue to monitor our platform.
Posted Nov 24, 2020 - 12:44 CST
Update
We are currently monitoring the platform as our systems work through the backlog for our Amazon integration. An update will be provided shortly with an ETA regarding the processing time.

Please note that all systems are operational and we thank you for your patience.
Posted Nov 24, 2020 - 11:51 CST
Update
Engineers continue working towards resolving delays in order updates using our Amazon integration. We thank you for your patience and an update will be provided shortly.
Posted Nov 24, 2020 - 10:38 CST
Update
No additional issues have been observed with the control panel and storefront since the fix was implemented at 9:20AM Central.

Engineers will continue to monitor our platform and an update will be provided shortly regarding delays in order updates using our Amazon integration. Thank you for your patience.
Posted Nov 24, 2020 - 09:51 CST
Identified
Engineers have identified the issue and implemented a fix at 9:20AM Central. At this time, customers will experience a delay with order updates using our Amazon integration.
Posted Nov 24, 2020 - 09:30 CST
Investigating
We are currently investigating intermittent issues with the control panel and storefront. An update will be provided shortly.
Posted Nov 24, 2020 - 09:23 CST
This incident affected: Control Panel and Storefront.