All services have been restored and are operating normally. As of 13:52 PDT, a fix has been implemented and we will continue to monitor the results. We will follow up with an Incident Report within ten (10) business days including the root cause and steps taken to address the root cause. If you need additional support, please do not hesitate to contact our Customer Success team by email, live chat, or phone. Thanks for your support while we resolved this issue.
Posted Jun 03, 2021 - 13:55 PDT
Update
We are continuing to investigate this issue. Customers connecting via FTP/FTPS may be impacted as well.
Posted Jun 03, 2021 - 13:35 PDT
Investigating
We are currently experiencing issues with customers connecting via SFTP. We are actively investigating this issue and will provide additional updates as they become available. Customers with urgent questions are encouraged to contact our Customer Success team by email. Thank you for your patience.