Smartsheet Status

This page provides status information for Smartsheet features and functionality. Check back here to view our most up-to-the-minute information on service availability, or click the button above to be notified of interruptions to each individual service. If you are experiencing an issue not listed here try troubleshooting connection issues.

Intermittent Sign In and Load Issues

Incident Report for Smartsheet

Postmortem

On May 6th, 2021 at 11:10 PDT, a few customers were not able to sign in or load Smartsheet. Based on our investigation, this was due to an issue with a DNS provider. We immediately contacted the DNS provider. The DNS provider was partially down and impacted multiple websites and services.

On May 6th, 2021 at 13:40 PDT the DNS provider was back to 100% and customers no longer had any issues.

Posted May 10, 2021 - 10:05 PDT

Resolved

This incident has been resolved.

Posted May 06, 2021 - 14:56 PDT

Monitoring

DNS providers have confirmed that they're recovered. We are monitoring to ensure continued stability of these services.

Posted May 06, 2021 - 12:17 PDT

Investigating

We are investigating reports of some customers not being able to sign in or load Smartsheet. Based on our investigation, this is due to an issue with a DNS provider. We are working with the DNS providers on this issue. We will provide an update in 30 minutes.

Posted May 06, 2021 - 11:40 PDT

This incident affected: Authentication and Sign In (Smartsheet Login).