SBC Payroll International (CA) - Operational
Incident Report for Sage
Resolved
The issue is resolved and the service continues to perform as expected.
Posted May 31, 2023 - 23:33 UTC
Monitoring
The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.
Posted May 30, 2023 - 15:34 UTC
Update
We have identified an intermittent issue in Canada, preventing a subset of customers from accessing the service. Customers might face an error message: "Unable to load your payroll details, there was a problem, return to HR". If customers retry, they should be able to access.
We appreciate your patience as we work to resolve this issue.
Posted May 30, 2023 - 12:00 UTC
Investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
Posted May 26, 2023 - 21:07 UTC
This incident affected: North America (Sage Business Cloud Payroll International).