Elevated Webhook data processing delays for some SparkPost and SparkPost Enterprise customers (US hosted only)

Incident Report for SparkPost

Resolved

We have applied a fix and are monitoring the situation. All delayed data has caught up.

Posted Jun 18, 2021 - 10:39 EDT

Investigating

Our data processing services are running behind and we're seeing intermittent slowness and elevated error rates on our reporting APIs. Specifically, some customers may see latency issues, 500 errors or a delay of data on:

Webhooks

Message injection and outbound message delivery is not impacted - all messages are flowing as expected.
Note: This issue does not impact our SparkPost customers hosted in the EU.

Posted Jun 18, 2021 - 10:19 EDT

This incident affected: Event Webhook Delivery Service (Event Webhooks - USA).