A fix has been implemented and all transcripts are now available. We'll continue to monitor to ensure everything behaves as expected.
Posted Oct 19, 2022 - 16:45 EDT
Update
We've taken measures to allow transcripts to load and resolve issues with chats in the Beta app. Transcripts dated 2019 and earlier will temporarily be unavailable while we implement a permanent fix for the issue.
Posted Oct 19, 2022 - 11:50 EDT
Update
Looks like we're continuing to encounter issues with transcripts and messages in the Beta app. We're working on it and will update here as soon as we know more.
Posted Oct 19, 2022 - 10:52 EDT
Identified
We've identified an issue that is causing transcripts to load slowly or not at all and is affecting message delivery in the Beta agent app. We've taken steps to mitigate the issue and things appear to be recovering now.
Posted Oct 19, 2022 - 10:41 EDT
Investigating
We've detected an issue and are working to resolve this quickly. We'll have an update within the hour.
Posted Oct 19, 2022 - 10:35 EDT
This incident affected: Transcripts and Beta Olark Agent Console (app.olark.com).