Queues have been cleared and traffic resumed back to normal.
Incident Start Date & Time (GMT) : 19 April 2024 16:50 Hrs. GMT Incident End Date & Time (GMT) : 20th April 2024 02:40 Hrs. GMT
Posted Apr 20, 2024 - 02:52 UTC
Monitoring
Queues are due to high traffic and are reducing gradually, We will update on further progress.
Posted Apr 19, 2024 - 21:12 UTC
Identified
Ticket Number :: MNOC-52864 Services:: DI SMS 365 (SMSx)
Description :: Our internal monitoring has alerted to an incident, where we have queues built within SMSx platform. Few of our customers connected to SMSx platform may observe delay in delivery of DR messages towards operators in United States of America and Canada.
Impact :: Mobile Terminating (MT) Traffic: Not Impacted Mobile Originated (MO) Traffic: Not Impacted DR Notification : Potential Delay in delivery Report Manager Access : Not Impacted Report Manager Statistics : Not Impacted
Incident Start Date & Time (GMT) : 19 April 2024 16:50 Hrs. GMT
If you have any questions, please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect, and then option 1) and reference this notification.
Posted Apr 19, 2024 - 19:28 UTC
This incident affected: Sinch DI Services (SMS 365 Operator RoW, SMS 365 Operator US).