Errors loading and search user attributes in the user profile and Inbox

Incident Report for Intercom

Resolved

This incident has been resolved.

Posted May 12, 2022 - 19:48 UTC

Update

We have identified the issue and are working to resolve it.

Posted May 12, 2022 - 19:20 UTC

Update

We have identified the issue and are working to resolve it.

Posted May 12, 2022 - 18:58 UTC

Update

We are continuing to investigate this issue.

Posted May 12, 2022 - 18:27 UTC

Update

We are continuing to investigate this issue and root causing it.

Posted May 12, 2022 - 18:08 UTC

Investigating

We are currently investigating an issue where searching or loading more user attributes from the user profile and the Inbox is not working currently.

Posted May 12, 2022 - 17:47 UTC

This incident affected: Intercom Europe (Intercom Web Application) and Intercom Web Application.