List updates and automation are delayed for some customers
Incident
Report for HubSpot
Resolved
We’ve identified and addressed the cause of the list processing delays that began at 10:40 AM ET on March 2, 2021. The issue is now fully resolved. No data was lost during this time.
Update
We’ve resolved the delays in list deletion and contact scoring and are currently addressing only delays in cross-object reporting. We are monitoring to ensure all areas of the tool fully recover. No data has been lost during this time.
Monitoring
We’ve identified and addressed the cause of the list processing delays that began at 10:40 AM ET on March 2, 2021. The issue is now resolved, though some users may still experience delays in list deletion, contact scoring, or cross object reporting while we process through the backlog. We are monitoring to ensure all areas of the tool fully recover. No data has been lost during this time.
Identified
Beginning at 10:40 AM ET on March 2, 2021, some HubSpot customers have been experiencing list processing delays of up to 60 minutes. These may have impacted workflow enrollment, active list processing, CRM search, and other tools in HubSpot. We’ve identified the cause of the issue, and list processing is currently catching up. We're working to resolve the issue as quickly as possible. Our team will update this page when the issue is resolved.
This incident affected: CRM and Chat & Automation.