Our partner has informed us that the GCash app has recovered. Payments and disbursements should now be performing normally.
Thank you again for your patience!
Posted Jun 16, 2021 - 22:58 WIB
Monitoring
Dear customers,
Disbursements to GCash have been restored at this time. Pending transactions have been cleared, so please refer to your dashboard to confirm final status.
Unfortunately, GCash app performance remains intermittent, so payments via API and XenInvoice remain disabled for the time being. We remain in touch with our partner and will work to re-enable payments as quickly as possible.
Thank you so much for your patience.
Posted Jun 16, 2021 - 20:54 WIB
Identified
Dear customers,
We have detected an issue with our GCash channel. Disbursements to GCash cannot be completed at this time and will remain in Pending until the issue is resolved. Payments via API and XenInvoice also cannot be completed at this time, because the GCash app is currently down.
We have already contacted our partner for resolution. Please rest assured that we will continue to monitor the situation and update you as soon as possible. Thank you so much for your patience.
Posted Jun 16, 2021 - 19:31 WIB
Investigating
Dear customers,
We have detected an issue with our GCash channel. Disbursements to GCash cannot be completed at this time and will remain in Pending until the issue is resolved.
We have already contacted our partner for resolution. Please rest assured that we will continue to monitor the situation and update you as soon as possible. Thank you so much for your patience.
Posted Jun 16, 2021 - 19:21 WIB
This incident affected: API (eWallets, xenDisburse) and Philippines - Payments (E-Wallets - GCash).