Scheduled maintenance
Twilio Services
Issues related to Twilio’s Software
External Connectivity
Issues found outside of Twilio’s Network
System Metrics
Calls Errors Though Rest API
Incident
Report for Twilio
Resolved
The call errors though Rest API. This incident has been resolved
Monitoring
The call errors though Rest API is now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.
Update
We continue to experience call errors though Rest API. Customers may experience calls price delays, missing calls when fetching the list resource. Also, since the start of the incident, calls that were deleted could still show up and calls done could be missing in the list. Our engineers are working to resolve the issue. We expect to provide another update in 16 hours, or as soon as more information becomes available.
Identified
We continue to experience call errors though Rest API. Customers may experience calls price delays, missing calls when fetching the list resource. Also, since the start of the incident, calls that were deleted could still show up and calls done could be missing in the list. Our engineers are working to resolve the issue. We expect to provide another update in 8 hours or as soon as more information becomes available.
Update
We continue to experience call errors though Rest API. Customers may experience calls price delays, missing calls when fetching the list resource. Also, since the start of the incident, calls that were deleted could still show up and calls done could be missing in the list. Our engineers are working to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.
Update
We continue to experience call errors though Rest API. Customers may experience calls price delays, missing calls when fetching the list resource. Also, since the start of the incident, calls that were deleted could still show up and calls done could be missing in the list. Our engineers are working to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
Investigating
After a couple of minutes monitoring, we are still experiencing call errors though Rest API. Customers may experience calls price delays, missing calls when fetching the list resource. Also, since the start of the incident, calls that were deleted could still show up and calls done could be missing in the list. Our engineers are working to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
Monitoring
Rest API are now operating normally. Customers should be able to retrieve calls info through Rest API. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.
Update
We are currently investigating call errors though Rest API. Customers may experience calls price delays, missing calls when fetching the list resource. Also, since 9:20 am, calls that were deleted could still show up and calls done could be missing in the list. Our engineers are working on the issue, and we will provide another update in 1 hour or as soon as more information becomes available.
Investigating
Our monitoring systems have detected a potential issue with calls price delays. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
This incident affected: DEVELOPER TOOLS (REST API).