The issue is resolved. We have received the missing file from HSBC for September 19th, which has been successfully processed.
Posted Sep 24, 2021 - 15:03 UTC
Identified
We are awaiting a missing file from HSBC for September 19th. Customers will notice a gap in their transaction data until this file is received and processed.
Posted Sep 23, 2021 - 15:41 UTC
Update
We are still investigating the issue.
Posted Sep 21, 2021 - 15:01 UTC
Update
We have identified a possible delay in transactions for UK customers with HSBC. We are investigating.
Posted Sep 19, 2021 - 17:39 UTC
Investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.