IMPACTED DATACENTER LOCATIONS:
ALL - PARTIAL
*TIME:
*12:24 PM UTC to 13:21 PM UTC
ISSUE SUMMARY:
Starting at 12:24 PM UTC, one of our database servers was taken offline by an outage in the AWS USEAST region, impacting our Portal and APIs that run in AWS. The SGN does not run in AWS, and devices with an existing connection remained connected, however, configuration changes were not applied during the outage.
The AWS management portal was also impacted by the outage, delaying our attempts at recovery. Once our Site Reliability Engineering team was able to access the portal, a failover procedure was followed, restoring service, allowing devices to connect to the SGN, and restoring access to the Todyl Portal.
ADDITIONAL INFORMATION:
We are continuing to work with AWS to determine the cause of the outage on their end and reviewing our internal procedures to expedite failover and recovery if a similar issue were to reoccur in the future. In addition, we are exploring a multi-cloud strategy, to improve resilience against single provider outages.