This incident has been resolved. Please contact our Customer Support team if you still observe issues with this network.
Posted Jan 01, 2022 - 23:50 UTC
Monitoring
Our remote testing shows successful service on Claro Brazil. We will unblock the network now and monitor the situation.
Posted Jan 01, 2022 - 23:12 UTC
Update
While Claro is still working on a solution, we have identified a number of devices that were not switching away from the network and still tried to establish data connections. We have executed connectivity resets for those devices so that they attempt to select an alternative network
Posted Jan 01, 2022 - 19:34 UTC
Update
Claro Brazil has confirmed that they are having data traffic issues, affecting devices roaming across their network. They are currently working on a solution to restore the service as soon as possible.
Posted Jan 01, 2022 - 18:59 UTC
Identified
We have blocked Claro for usage until further notice. We expect SIM cards to attach to alternative networks. Please ensure you have activated a relevant rate zone covering Vivo or TIM networks.
We have contacted Claro Brazil and are awaiting their response.
Posted Jan 01, 2022 - 09:53 UTC
Investigating
We are currently investigating a service degradation in Claro Brazil since around 04:00 UTC. We monitor issues for devices that attempt to establish a data connection.
Posted Jan 01, 2022 - 09:43 UTC
This incident affected: Network Connectivity (Network Connectivity - Central and South America & Caribbean).