All issues with our phone call support system have been resolved and the system is functioning as expected. All customers whose calls we have missed due to this issue have now also received a call back. Thank you for your patience.
Posted Mar 09, 2021 - 23:22 EST
Monitoring
All issues with our phone call support system have been resolved and the system is functioning as expected. We are continuing to closely monitor to ensure stability.
Posted Mar 09, 2021 - 21:19 EST
Investigating
Duo Support is currently investigating an issue disrupting call connectivity between customers and our Support Engineers. We are working with the appropriate teams to address the core issue. If you need to contact Duo Support, we recommend contacting us via chat for more critical needs or email for less urgent matters.
Posted Mar 09, 2021 - 20:07 EST
This incident affected: Duo Support (Phone Support).