Performance issues with loading various pages in LMS365

Incident Report for ZENSAI

Postmortem

Root Cause Analysis

The incident was caused by the latest LMS365 release that brought out changes to the product’s functionality.

Resolution

Our engineering team developed a quick fix of the product code and deployed it to all regions so that reported issues won’t affect other customers.

Remediation items

Determined scope of additional testing to eliminate possibility of facing similar issues.
Identified an improvement on redistributing cloud resources to ensure smooth performance for the customers.

Posted Oct 04, 2022 - 14:14 CEST

Resolved

We can confirm that reported issues are resolved now. If you notice any problems going forward, please reach out to us.

Posted Oct 03, 2022 - 21:24 CEST

Monitoring

We are happy to report that the hotfix was deployed to address the situation with degraded performance of various pages on SharePoint sites with LMS365 web parts and in LMS365 Admin Center. However, we will continue monitoring until we have received the confirmation that aforementioned issues are fully resolved.

Thank you for your patience and please let us know if you see any further issues.

Posted Oct 03, 2022 - 18:54 CEST

Identified

Our engineering team has identified issues with the course catalog web part on SharePoint pages and failed API requests during course editing.

We continue to work to resolve these issues for customers in North Europe and United States regions, we will keep providing updates as soon as we have further information.

We apologize for the inconvenience.

Posted Oct 03, 2022 - 17:30 CEST

Investigating

We are currently investigating the issue that affected some customers in North Europe and United States regions. We will follow up once we have an update.

Posted Oct 03, 2022 - 16:34 CEST

This incident affected: LMS365 North Europe and LMS365 United States.