There are no longer any delays being observed in outbound emails and PDF generation. This incident has been resolved.
Posted Nov 29, 2021 - 08:35 PST
Monitoring
The issues surrounding PDF generation and email delays have subsided. We are monitoring the situation to ensure a complete resolution.
Posted Nov 18, 2021 - 15:07 PST
Investigating
Our engineers have detected intermittent failures occurring in our PDF generation and are investigating the cause. We thank you for your patience and will continue to post updates as they become available.
Posted Nov 18, 2021 - 10:49 PST
Monitoring
Our engineers have implemented their solution and emails are being delivered in the expected times. We are monitoring the situation to ensure a complete resolution.
Posted Nov 17, 2021 - 18:05 PST
Update
We are continuing to investigate the delays in outbound emails from Procore. Our investigation has also concluded that this same issue is causing 500 errors for some PDF generation. We will continue to post additional updates as they become available.
Posted Nov 17, 2021 - 15:37 PST
Investigating
Our engineering team is investigating an issue causing delays in our outbound emails. We will post additional updates as they become available.
Posted Nov 17, 2021 - 14:00 PST
This incident affected: Global Services (Emails - Outbound, PDF Generation).