Bazaarvoice has verified that the issue has been resolved and is closing this incident. This is the final update.
If you have any questions, please contact Bazaarvoice Support.
Posted Feb 09, 2022 - 11:25 CST
Monitoring
Bazaarvoice has implemented a fix for the issue that was preventing C7 SFTP cluster clients to receive their export feed files (ratings feed, standard client feed, etc) since February 4th on both staging and production environments. Clients should have up-to-date files available in the SFTP to download and engineering will continue to monitor the situation to verify that the issue has been fully resolved. We will provide an update at the designated time below or when new information becomes available.
[1066]
NEXT UPDATE: Wednesday, February 9th, 2022 at 10 am CST
If you have any questions, please contact Bazaarvoice Support.
Posted Feb 08, 2022 - 12:01 CST
Identified
Bazaarvoice has identified the root cause of the issue that’s preventing C7 SFTP cluster clients to receive their export feed files (ratings feed, standard client feed, etc) since February 4th on both staging and production environments. Engineering is working on a resolution and will provide an update at the designated time below or when new information becomes available.
[1066]
NEXT UPDATE: Tuesday, Feb 8, 2022 at 10 am CST
If you have any questions, please contact Bazaarvoice Support.
Posted Feb 07, 2022 - 15:18 CST
Update
Bazaarvoice has identified that all types of feeds since February 4th (Ratings feed and Standard Client feed) didn’t get generated for cluster 7 (c7). The root cause has been identified. We will provide an update at the designated time below or when new information becomes available whichever comes first.
[1066]
NEXT UPDATE: Monday, Feb 7, 2022 at 4 pm CST
Posted Feb 07, 2022 - 09:57 CST
Investigating
Bazaarvoice has identified an issue with missing daily rating feeds files for the cluster 7 (c7) sftp. The root cause has been identified. We will provide an update at the designated time below or when new information becomes available whichever comes first.
[1066]
NEXT UPDATE: Monday, Feb 7, 2022 at 9 am CST
If you have any questions, please contact Bazaarvoice Support via any of the methods included below:
SUPPORT COMMUNITY: Go to https://support.bazaarvoice.com and click on the “Open a Case” button to submit a case with your question
CHAT: Log into the Bazaarvoice Support Community and click the “Live Chat” button (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days) (edited)
Posted Feb 07, 2022 - 05:31 CST
This incident affected: Legacy (PRR) Platform (Feed Processing) and Conversations Platform (Feed Processing).