Service Disruption Notification (332080)
Incident Report for Status - Sierra Wireless
Resolved
Update:
We have been closely monitoring since the corrective action was taken, and have observed no additional impacts. We are considering this issue resolved at this time.

Restoration Time:
All services were restored as of 12/02/2020 11:45 UTC.

Start Time: 12/01/2020 17:00 UTC
End Time: 12/02/2020 11:45 UTC

We apologize for the service interruption and we thank you for your patience while our teams worked to restore service.
Posted Dec 02, 2020 - 19:53 UTC
Update
Sierra Wireless Engineers worked with the Partner Carrier and its Signaling Provider to mitigate customer impacts. After the Partner Carrier implemented corrective actions, we started observing improvements in services and network performance.

We are currently monitoring to ensure stability. We will consider this resolved if there are no further impacts observed after the next few hours.
Posted Dec 02, 2020 - 12:56 UTC
Update
Our Partner Carrier and their signaling provider implemented corrective actions. We continue to see improvements in services and network performance, however, not fully restored. To ensure stability, Sierra Wireless teams will continue to monitor the network for several hours until services have fully recovered.

We will continue to provide updates as soon as additional information becomes available.
Posted Dec 02, 2020 - 11:26 UTC
Update
Our Partner Carrier engaged with their signaling provider implemented corrective actions to mitigate observed impacts. Services have restored while we continue to see improvements in network performance. We remain on high alert and continue to monitor for stability.

We will continue to provide updates as soon as additional information becomes available.
Posted Dec 02, 2020 - 09:25 UTC
Update
Our Partner Carrier is continuing to work with their signaling provider to mitigate observed impacts. We continue to see improvements in network performance, although not fully recovered. We remain on high alert and continue to monitor for stability.

We will continue to provide updates as soon as additional information becomes available.
Posted Dec 02, 2020 - 07:22 UTC
Monitoring
Our Partner Carrier is continuing to work with their signaling provider to mitigate observed impacts. At this time, we do see improvement in network performance, but not fully recovered. We remain on high alert and continue to monitor for stability.

We will continue to provide updates as soon as additional information becomes available.
Posted Dec 02, 2020 - 05:21 UTC
Update
Our Partner Carrier continues to work to mitigate the observed impacts to our customers. A workaround was implemented, however, we still see no significant recovery. The Partner Carrier is closely working with its third-party providers toward resolution. This incident has reached an Executive Level escalation.

We will continue to provide updates as soon as additional information is available.
Posted Dec 02, 2020 - 03:22 UTC
Update
Our Partner Carrier continues to work to fully mitigate the observed impacts to our customers. At this time, a workaround has been implemented, but we still see no significant recovery. Teams continue to escalate this to expedite resolution.

We will continue to provide updates as soon as additional information is available.
Posted Dec 02, 2020 - 01:15 UTC
Update
Sierra Wireless is continuing to experience a disruption with the services listed below.

Our carrier partner has begun taking the necessary corrective actions; however, we are still not seeing significant improvement at this time. We are continuing to work with our carrier partner to ensure full recovery as soon as possible. No ETR is currently available. We will provide an update as soon as we have additional information.
Posted Dec 01, 2020 - 22:28 UTC
Update
Sierra Wireless is continuing to experience a disruption with the services listed below.

Our carrier partner is working to resolve this high priority incident as soon as possible. No ETR is currently available. We will provide an update as soon as we have additional information.
Posted Dec 01, 2020 - 21:06 UTC
Identified
Sierra Wireless is continuing to experience a disruption with the services listed below.

Our carrier partner has identified an issue internal to their network and are working to resolve this high priority incident as soon as possible. No ETR is currently available. We will provide an update as soon as we have additional information.
Posted Dec 01, 2020 - 20:03 UTC
Update
Sierra Wireless is continuing to experience a disruption with the services listed below. Our carrier partner has identified an issue and are working to resolve this as soon as possible. No ETR is currently available. We will provide an update as soon as we have additional information.
Posted Dec 01, 2020 - 18:51 UTC
Update
Sierra Wireless is continuing to experience a disruption with the services listed below. Our carrier partner has identified an issue and are working to resolve this as soon as possible. No ETR is currently available. We will provide an update as soon as we have additional information.
Posted Dec 01, 2020 - 18:47 UTC
Investigating
Sierra Wireless is experiencing a disruption with the services listed below. We are investigating to determine the cause and scope of the impact. No ETR is currently available. We will provide an update as soon as we have additional information.
Posted Dec 01, 2020 - 18:27 UTC
This incident affected: SW Essentials3 (Data (NA), Data (EU), SMS, Voice, USSD).